Refund Policy

At AFRICRAFT, we strive to provide our customers with the highest quality products. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the conditions under which refunds can be requested and the process for obtaining a refund.

1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the item. We will require photo evidence of the damage or defect in order to process your refund. Once approved, we will provide you with a prepaid shipping label to return the item. Upon receiving the returned item, we will issue a full refund to your original payment method.

2. Incorrect Orders:

If you receive an incorrect order, please contact our customer service team within 7 days of receiving the item. We will require photo evidence of the incorrect item in order to process your refund. Once approved, we will provide you with a prepaid shipping label to return the item. Upon receiving the returned item, we will issue a full refund to your original payment method.

3. Change of Mind:

We understand that sometimes you may change your mind about a purchase. If you wish to return an item for a refund due to a change of mind, please contact our customer service team within 14 days of receiving the item. Please note that in these cases, the customer will be responsible for the return shipping costs. Once we receive the returned item in its original condition, we will issue a refund for the item's purchase price, excluding any shipping fees.

4. Refund Process:

Once your refund request has been approved, please allow up to 7 business days for the refund to be processed. The refund will be issued to your original payment method. Please note that depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.

5. Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing AFRICRAFT. We appreciate your support and look forward to serving you again in the future.